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Telephone scam warning – residents urged to be vigilant

Denbighshire County Council is warning people to be aware of a scam relating to credit cards.
A Rhyl resident has been in touch with Denbighshire Trading Standards after receiving an automated telephone call at his home, stating “Alert, Alert, your credit card has been compromised, please press 1 to resolve”.
The caller hung up and checked with his credit card provider who advised that it was a scam call.
The Council is issuing the following advice relating to telephone scams:
  • did the call come out of the blue?
  • stop, think and be sceptical. If something sounds too good to be true it probably is
  • do not give personal or financial information or pin numbers to anyone, however plausible they might sound. This applies even if they claim to represent a business or organisation you have heard of or where an approach is personalised
  • genuine businesses or organisations will never telephone you and ask you for personal or financial information
  • think about how much money you could lose responding to a potential scam; it's a risk not worth taking
  • if you receive a call that you suspect is bogus, speak to family or friends or seek advice from the Citizens Advice consumer service
  • If you receive a scam telephone call, you can report it to Action Fraud. You can also report it to the Citizens Advice consumer service for referral to trading standards.
  • If you are conned into phoning a premium rate number, you can report it to PhonepayPlus, which regulates premium rate services in the UK.
  • If you enter a contract because a trader misled you or because a trader used an aggressive commercial practice, the Consumer Protection from Unfair Trading Regulations 2008 may give you rights to redress: You can report complaints about unfair trading practices to the Citizens Advice consumer service for referral to trading standards. However, it may be difficult to take legal action against a criminal.
  • If you think your details have been shared unlawfully you should report it to the Information Commissioner's Office for further investigation.
  • If you have been the victim of a fraud you can report it to the police.
If you think your identity has been stolen please follow the guidance given on the Action Fraud website
To contact the Citizens Advice Consumer Service, please phone 03454040506 or Action Fraud – 0300 123 2040website